Shopping

• How do I shop on oyegirl.com?

Shopping on oyegirl.com is quite simple really. Here are the steps you need to follow to place an order:

1. Browse the site and find the product like Skirt , Handbag , T-shirt etc you wish to purchase (You can refine your search by sorting by brand, size or color in each category )
2. If you have a chosen product, mention the details like Color, Size and Quantity add to shopping cart by clicking on ‘Add to Cart’ button.
3. Now add your billing details and proceed to pay through our safe and secure payment options.

• Do you need help navigating your account?

Don't see exactly what you're looking for? You may always call us or use online chat and one of our customer service associates will be able to help you.

• I want to know the status of my order?

You can check the status of your order tracking the delivery code of your order on DTDC website  or may always call us or use online chat and one of our customer service associates will be able to help you.

• Can I cancel my order?

You can cancel your order at any time prior to making payment. No cancellations allowed after payment is done by you

• What if I am not satisfied with after the delivery?

We try our best to satisfy our customers, however if you are not satisfied then you may return or exchange any product in an unused conditions with the original invoice and rate tags on Oyegirl.com will not cover the delivery or return courier charges; it has to be borne by you.

• Product availability?

1. If the item is out of stock when you are trying to add it to your shopping bag, you will be informed immediately and the item won’t get added to the shopping bag.

2. However, if the item goes out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You would then need to remove it from your bag before proceeding to check out.
3. If an item goes out of stock after you have placed your order and received an order-confirmation, then we will put forward our best attempt to fulfill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take longer than 9 days to ship, we will inform you about the delay and cancel the item, and reverse any charges made to your credit / debit card against that item.

Payment Queries

• What are the payment methods that are supported by Oyegirl.com?

The payment methods we support are as follows 
- Credit card
- Net banking 
- ITZ Cash payments 
- Cheque 

All credit card and net banking transactions are processed by CCAvenue over secure encrypted connection. No details of the cards are stored with us.

• Where do I mail the check to? /Whom should I address the check to?

Please address your cheque to Amikal Trade Ventures Pvt. Ltd. Enclose it in an envelope and send it across to the below address:

Oyegirl.com

Amikal Trade Ventures Pvt. Ltd

C/O No. 723, 1st Floor, 4th Cross, 

7th Main, 1st Block, 

Kalyan Nagar, 

Bangalore 560043

Product Queries

• What type of products do you sell on-line? 
  a) We sell a whole range of apparel, intimate wear ,accessories and footwear for women
• How do I understand which size will fit me? 
• a) All branded products usually have standard sizes. 
• What are the wash care instructions for the product I have ordered? 
  a) Wash care instructions, wherever applicable can be found on the product details page. This is the page from where you added the product to the shopping bag. This will be available for special items. Alternately, most garments come with wash care labels.
• I am looking for a particular brand how can I find it? 
  a) You can search for the brand through the search field provided on every page. Alternatively, if you want to shop for a particular brand in a category, you can click on the brands listed on the left side of the page under the heading ‘Sort by Brand’
• Where can I find/ search a particular product? 
  a) You can directly search for the product you are looking for through the search field provided on every page. Alternatively you can navigate through our site map for categories in which you are most likely to find your desired product.

Cancellation/ Returns/ Refund related queries

• Is there a limit to the quantity that I can order for? 
  a) No. However, in some cases where the order quantities are large, please use a bulk order option.
• What is your return/refund and replacement policy?

• Is gift-wrapping offered as a service? Is it charged? 
  You have the option to indicate in the shopping bag, by checking the ‘gift wrap’ box, if you would like any item to be gift wrapped. We do not charge additionally for gift wrapping. However, please note the gift wrapped item will be packaged inside our regular packaging to ensure that it is not tampered with, or damaged in transit

• Is registration compulsory? Or Do I need to register to be able to shop at Oyegirl.com 
  No, you need not register to shop at Oyegirl.com. However, if you register you could avail of the benefits of better service, quicker checkout and a host of special privileges.
• Are my personal details secured? 
  

  This site uses the latest technology and so, rest assures on the security of your information. We have CCAvenue, one of the world's most secured payment gateways as our partner.  CCAvenue® adopts stringent securitymeasures to ensure that critically sensitive information, such as your personalinformation and their credit card details, are well protected.

  Once you enter all your personal information and credit card details on CCAvenue's secure server, the same isencrypted before it is 

  transmitted over the Internet to the payment gateway. CCAvenuedoes not store any credit card details for security reasons.

  Secure technologies for CCAvenue's server

  CCAvenue's server is behind state-of-the-artsecurity firewalls to ensure maximum protection of your details. Thisguarantees that your information is inaccessible to any third party.

  
  

  CCAvenue® uses industry-standardVerisign’s 128 bit SSL (Standard Sockets Layer) Technology, which is usedworldwide, for data encryption.

  
  

  CCAvenue® also follows strict in-housesecurity guidelines for ensuring confidentiality of your customer information.

  
  

  Since the Payment Gateway applicationsoftware is maintained at secure high-end server, new payment technologies,standards and features are automatically implemented as they emerge.

  
  

  CCAvenue F.R.I.S.K is an unrivalledHeuristic Fraud Detection engine that provides an unprecedented level of riskdetection that can help you to convert more valid orders automatically andreduces both expenses and potential chargeback losses. This engine empowersthem with the ability to control risk effectively. These robust risk managementtools and fraud filters include:

  1) Risk Management Rules and Parameters.

  
  

  2) Negative Files.

  
  

  
3) Risk Management Queries, thereby making your E-commerce     transactionssafe and confidential.

  
  

  Internationally Certified Security standards

  CCAvenuehas installed a variety of products and processes to pre-empt credit card fraudand advice merchants how to forestall charge backs. These are internationallycertified security standards, which ensure the security of transactions,conducted via your website.

  
  

  CCAvenue has achieved thenew PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in theworld. Click hereto verify the certificate.

  
  

  CCAvenue® is registered with Verisign, the world's best and most trust worthy Net AuthenticationAgency. Click hereto verify the certificate.

  
  

  CCAvenue employs the bestin online security. Daily testing is done to maintain its Hacker Safe SecureCertificate.

  
  

  CCAvenue is one of the fewcompanies in the world to implement the new Verified By Visa and the MasterCardSecure Code protocols which are expected to reduce charge back-level by as muchas 90%.

  
  

  CCAvenue also uses triedand tested methods like Authorize and Capture (http://www.ccavenue.com/content/authorize.jsp)as well as C.V.V (Credit Card Verification Value (http://www.ccavenue.com/cvm.htm)to reduce the incidence of charge-back and fraud.

  
  

  In addition, we have a team of experts who review each transaction within a set ofparameters. On suspicion, they attempt to undertake physical verification, useproprietary techniques as well as seek access to files offered by reputed financial institutions. All these measures are a part of a constant processthat tracks, identifies and implements the latest security technologies and processes to make transacting through our gateway as safe as possible. 

  
  

• How do I change my password? 

• Is email address mandatory when registering? 
  Yes. email is required when you create an account on Oyegirl.com